Hopper Misleading Prices and Fees Canadian Class Action

Hopper Misleading Prices and Fees Canadian Class Action

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QC Jul 07, 2026 [en]

Application for Authorization

CONSUMER LAW GROUP has filed a class action lawsuit on behalf of Canadian consumers against Hopper Inc. with respect to misleading practices and fees charged as part of paid bookings made on the popular Hopper application or website. Among other things:

• Hopper repeatedly made representations in marketing and advertising materials promising “no hidden fees.” However, the Hopper app pre-selected what Hopper represented to be optional “Tip” and “VIP Support” fees and made it intentionally difficult for consumers to even notice that the fees were being charged until after the transaction had already been completed. Consumers were charged without free and informed consent;

• Hopper represented prices to be charged for a round-trip flight, but when the consumer sought to purchase the round-trip flight at the advertised price, Hopper then represented that the price was only for the outbound or inbound leg of the round trip, forcing the consumer to pay a higher price than initially advertised (excluding taxes);

• Hopper misrepresented the benefits consumers would receive by paying for the “VIP Support” service for which they were charg