Vivint Smart Home Settlement

The FTC is sending 470 checks totaling nearly $500,000 to people who had their credit reports misused by home security company Vivint Smart Home.

According to the FTC, Vivint’s sales representatives helped unqualified customers get financing for the company’s home security products by misusing other people’s credit reports. As a result, people who had never interacted with the company found Vivint accounts on their credit reports. Some people were contacted by debt collectors for accounts they didn’t open.

Vivint paid money to settle. The FTC is now using that money to send payments to people who filed a valid claim before the deadline.

If you get a check, please cash it within 90 days.

You can find answers to common questions about FTC refund payments on our FAQ page. If you have any other questions, please call the administrator at 1-833-472-1996.

Can I still apply for a payment?

Yes, for information on how you can still apply for a payment, call the administrator at 1-833-472-1996.

Who is eligible to apply for a payment?

If you didn’t sign up for Vivint’s home security and monitoring services but had a Vivint account opened in your name between 2016 and 2019, then you may be eligible for a payment.

Where can I get more information?

For more information, call the administrator at 1-833-472-1996 or email admin@vivintrefund.com.