Uber Safe Rides Fee Class Action Lawsuit

Uber Safe Rides Fee Class Action Lawsuit

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ON Sep 23, 2016 [en]

Statement of Claim

CONSUMER LAW GROUP has launched a Canada-wide class action lawsuit against the ride-sharing service Uber Technologies Inc., Uber B.V., Uber Canada Inc. and Rasier Operations B.V. (“UBER”) on behalf of all passengers who used the service [either through the Uber smartphone application (“App”) or the Uber website] and were charged a “Safe Rides Fee” of between $1.00-$2.50, beginning in 2014 and continuing to this day.

Around April 2014, Uber began to charge all consumer of its UberX transportation services an undisclosed, mandatory Safe Rides Fee under the guise to “support continued efforts to ensure the safest possible platform for Uber riders and drivers, including an industry-leading background check process, regular motor vehicle checks, driver safety education [and] development of safety features in the app…”

Uber does not clearly and conspicuously disclose the Safe Rides Fee to consumers. For example, the Safe Rides Fee is not disclosed when consumers obtain a “Fare Estimate.” Only after the ride has been completed is the Safe Rides Fee disclosed as a separate charge on the electronic receipt sent to the customer. Because consumers receive and review