T-Mobile Refunds

The FTC is sending Zelle payments to T-Mobile customers who had third-party charges added to their mobile phone bills before 2014 and didn’t cash their check or accept their PayPal payment sent by the FTC.

According to the FTC, T-Mobile allowed other companies to add charges—typically $9.99 per month—to its customers’ phone bills without their consent. To settle the lawsuit, T-Mobile agreed to pay at least $90 million for refunds. T-Mobile ran its own refund program, which began in June 2015, but distributed less than the required amount.

As a result, the FTC sent checks in February 2017 and July 2021. The FTC then sent PayPal payments in October 2023 to people who didn’t cash their check. These efforts resulted in more than $24.3 million in refunds. Now, the FTC is sending Zelle payments to people who didn’t cash their check or accept their PayPal payment.

If you get a Zelle payment, the payment will be deposited directly into your bank account with a note about the settlement. The FTC never asks you to pay money to get a refund.

You can find answers to common questions about refund payments on our FAQ page. If you have any other questions, please call the refund administrator at 1-844-746-4695.