Nexway Refunds

The FTC is sending a second round of payments to people who lost money to a tech support scam that used several business names including Tech Live Connect, Saburi TLC, and Sensei Ventures.

These refunds are the result of a lawsuit against Nexway, a company that processed payments for the scammers. According to the lawsuit, the scammers used bogus security warnings and pop-up messages to sell their tech support services. These messages convinced people that their computers were infected with viruses and had other problems. The scammers collected people’s credit card numbers over the phone and then used Nexway’s account to process payments. Nexway was required to pay money to provide refunds.

The FTC first sent payments in February 2024, which resulted in more than $477,000 in refunds. Because there is still money in the fund, the FTC is sending 4,305 payments totaling over $110,000 to people who accepted their first payment and paid Nexway more than $207.

If you get a check, please cash it within 90 days.

If you get a PayPal payment, please accept it within 30 days.

You can find answers to common questions about FTC refund payments on our FAQ page. If you have any other questions, please call the refund administrator at 1-888-995-0315.