Instacart Drip Pricing and Double Ticketing Canadian Class Action

Instacart Drip Pricing and Double Ticketing Canadian Class Action

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ON Feb 12, 2025 [en]

Statement of Claim

CONSUMER LAW GROUP has filed a class action lawsuit on behalf of Canadian consumers situated outside of the province of Québec against the designer, developer, and operator of grocery shopping and delivery platform Instacart, namely, Maplebear Inc. and its Canadian subsidiaries Maplebear Canada Inc., Maplebear Delivery Canada Inc., and Maplebear Logistics Canada Inc. (Maplebear).

The proposed class action alleges that Maplebear fails to disclose the all-in pricing of purchases made by consumers on the Instacart.ca website and on the Instacart mobile application, and then charges delivery fees, service fees, purchase prices and/or other fees higher than what is initially represented or indicated to consumers when completing transactions on the website and app.

The process of completing transactions on the Instacart website and application consists of five stages.

Stage 1: The consumer selects the retailer from which they wish to arrange a delivery;

Stage 2: The consumer selects the items they wish to have delivered from that retailer;

Stage 3: A list of all items selected by the consumer and the total price consisting of the addi