BetterHelp Refunds
Filed against BetterHelp
People who used BetterHelp often qualify for 94 more open settlements
Estimated combined payout: up to $1,099
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About This Settlement
The administrator is sending a second round of payments to eligible BetterHelp customers. The administrator first sent payments in June 2024, which resulted in nearly $5.2 million in refunds. Because there is still money in the fund, the administrator is sending payments totaling over $2.6 million to more than 534,000 people who accepted their first payment.
If you need help with your payment, please call the administrator at 1-833-637-4774 or send an email to info@BetterHelpRefundProgram.com.
What is the settlement about?
BetterHelp agreed to pay $7.8 million to settle charges brought by the FTC.
The FTC says that, among other things, BetterHelp promised to keep users’ information private but revealed data to Facebook, Snapchat, Pinterest, and Criteo for advertising purposes. This data included email addresses, IP addresses, and personal answers to health questions. BetterHelp offered online counseling through several websites, including:
BetterHelp • MyTherapist • Teen Counseling • Faith Counseling • Pride Counseling
What are my payment options?
We sent payments by PayPal, Zelle, and check.
Who is eligible for a payment?
People are eligible for a payment if they signed up and paid for services from a BetterHelp website between August 1, 2017, and December 31, 2020. BetterHelp offered online counseling through several websites, including: BetterHelp, MyTherapist, Teen Counseling, Faithful Counseling, Pride Counseling, iCounseling, Regain, and Terappeuta, which are all included in the refund program.
Where can I get more information?
Contact the administrator by phone at 1-833-637-4774 or by email at info@BetterHelpRefundProgram.com.
Who is Ankura Consulting Group, LLC?
Ankura is the independent administrator chosen to oversee payments for this settlement.
How to File Your Claim
- 1Verify your eligibility
Review the settlement details above to confirm you meet the criteria.
- 2Visit the official claim form
Always file through the official settlement administrator website.
- 3Submit before the deadline
Check the official site for deadline information.
Frequently Asked Questions
How much can I get from the BetterHelp settlement?
Per-person payout amounts have not been published yet. Check the official settlement page for updates.
What is the deadline to file a claim?
The claim deadline has not been announced yet. We recommend tracking this settlement to get notified when it opens.
Do I need proof to file a claim?
No proof of purchase is required for this settlement. You can file a claim without documentation.
How do I file my claim?
Visit the official settlement administrator website to submit your claim. Always verify you are on the correct site before entering personal information.
Who is eligible for this settlement?
This settlement is available to eligible consumers in the United States. Check the official settlement notice for detailed eligibility criteria.
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