Amazon Refunds

The FTC is not contacting people about refunds in the Amazon matter. If you get a call from someone who claims to be from the FTC, it’s a scam. Report it at ReportFraud.ftc.gov. The FTC will never demand money, make threats, tell you to transfer money, or promise you a prize. And no one from Amazon will ever ask you for money to get a refund. Only scammers say they can get you special access or a guaranteed refund.

Following the landmark $2.5 billion settlement reached by the Trump-Vance FTC, Amazon started sending payments in November 2025 to eligible Prime customers affected by misleading enrollment and cancellation practices. By September 2026, Amazon issued over $845 million in refunds to eligible Prime customers. Under the revised settlement order, Amazon will continue to send automatic refunds to eligible Prime customers through April 2027.

If you need help with your payment, please contact Amazon at admin@SubscriptionMembershipSettlement.com.

What was the lawsuit about?

allegedly enrolled tens of millions of customers in Amazon Prime subscriptions without their knowledge or consent

made it difficult for customers to cancel their Amazon Prime subscriptions.

As the result of the Trump-Vance FTC’s historic settlement, Amazon is required to pay $1.5 billion for refunds to customers affected by its unlawful Prime enrollment and cancellation practices. Amazon is also required to pay a $1 billion civil penalty and cease unlawful enrollment and cancellation practices for Prime subscriptions.

Who is eligible for a refund?

Under the revised settlement order, you are eligible for a refund if you meet all three requirements:

You are an Amazon Prime customer in the United States.

You signed up for an Amazon Prime subscription through a “challenged enrollment flow” or tried to cancel through the online cancellation flow but were unable to do so between June 23, 2019 and June 23, 2025.