Optus Settlements
2 open settlements against Optus.
2019 Optus Data Breach Representative Complaint
Optus allegedly exposed some customers' names, addresses and phone numbers in 2019. If you received Optus's October 2019 notice and were adversely affected, you can register for the ongoing OAIC representative complaint at no upfront cost.
2022 Optus Data Breach Representative Complaint
Join a class action Home Class actions Join a class action 2022 Optus Data Breach Representative Complaint 2022 Optus Data Breach Representative Complaint Maurice Blackburn has made a representative complaint to the Office of the Australian Information Commissioner (OAIC) against Optus for a breach of the Privacy Act 1988 (Cth) over a major customer data breach involving millions of current and former Optus account holders. Update - February 2026 In July 2024, Optus requested that the Commissioner stop investigating the complaint, and we provided submissions about why the complaint should continue in August 2024. In August 2025, the OAIC filed civil penalty proceedings in the Federal Court of Australia against Optus regarding this data breach (read more here). In October 2025, the OAIC advised that they were considering not investigating the representative complaint any further on the basis that the OAIC had now filed civil penalty proceedings. In November 2025, we again provided submissions about why the complaint should continue. We are now waiting for the OAIC to make a decision. We will provide a further update when this becomes available. The complaint alleges that Optus breached privacy laws by failing to adequately protect the personal information of its current and former customers. If you want to receive updates on the complaint made to the OAIC and you are a current or former Optus customer, please register. What information has been compromised? The compromised customer data includes customers’ names, dates of birth, phone numbers, email addresses, and, for a subset of customers, addresses, ID document numbers such as driver's license or passport numbers. Am I affected?
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